【IDC Report】Digital transformation: all-around experience transformation
All-around experience transformation is defined as the ability to continuously attract and increase the loyalty of customers, partners, and employees by creating interactive experiences. Specifically, it includes four aspects: ecosystem experience, continuous innovation orientation, service delivery platform, and all-around marketing. The personalized needs of users are embodied in higher and higher expectations for products and services, and all-around experience is becoming more and more important.
In this report, you will know…
- The connotation and denotation of all-around experience
- How to make an all-around experience transformation
- All-around experience transformation best practices
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