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Customer Experience (CX)

Yonyou Customer Experience (CX) System is a one-stop platform that connects the entire workflow from planning, promotion, order-taking to fulfillment. It integrates multi-channel data (online/offline) to drive precision marketing—analyzing customer trends, recommending best-selling product strategies, optimizing inventory, and identifying high-potential markets.

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Why Choose Yonyou CX ？

Sales Automation

Boosts customer loyalty and profitability by enhancing cross-organization collaboration, Lead-To-Cash (LTC) sales automation, intelligent channel evaluation and team-driven process optimization.

Smart New Retail

Unified O2O platform for instant multi-scenario retail services. Features zero-maintenance store setups and automated order processing for agile retail expansion.

Marketing Campaign & Cost Mgmt

End-to-end PDCA cycle for campaigns: plan budgets, execute strategies, track expenses, and analyze ROI. Enables precise cost allocation with data-driven insights.

B2B/B2C Membership Mgmt

Full lifecycle membership solutions to boost engagement and loyalty. Integrates marketing channels, refines strategies, and elevates customer experiences for sustained growth.

Sales & Channel Distribution

Supports multi-tiered, flexible sales models (auctions, quotas, KA sales) and real-time online transactions. Streamlines channel management with dynamic policies and efficient terminal management.

Supply Chain Planning

Synchronizes sales forecasts with production, storage, and logistics. Ensures seamless coordination across the supply chain for faster response times and operational efficiency.

Yonyou's CX Solutions

Full-scenario applications from marketing to planning, trading, and fulfillment services.

Social Data Aggregation | Data Services | Automated Tagging | Marketing Management

Key Scenarios: Fund & Expense Pool | Payment Reconciliation & Incentives | Marketing Knowledge | Bidding/Auction | Key Account (KA) & Channel Collaboration | Retail O2O | E-commerce

Applications: Metrics Library | Data Visualization | Risk Control | Automated Evaluation | Product Recognition | Sentiment Analysis | Intelligent Outbound Calls | Automated Billing & Reconciliation

Supply Chain & Customer Mgmt

Sales & Channel Distribution

Omnichannel New Retail

Demand & Planning

Demand Planning
Sales Forecasting
Multi-level Plan Aggregation
Inventory Planning
Production-Storage-Transportation Sync

CRM

Lead-To-Cash Management
Campaign & Expense Management
Smart Evaluation
Automated Tagging
Partner Collaboration

B2B Commerce

Deep Manufacturer Collaboration
Multi-tier Channel Distribution
Online Terminal Operation
Order Center
Multi-account Reconciliation

Sales Models

Bidding / Auction
Negotiated Sales
Quota-based Sales
Inventory Push Sales
Key Account (KA) Collaboration

Omnichannel Retail

In-store Retail
Branded E-commerce Platform
E-commerce Order Management
Lifestyle E-commerce Marketing
Online-To-Offline (O2O) Integration

Membership Management

Multi-tier Membership Marketing
Voucher & Coupon Marketing
Subscription-based Purchases
Community Engagement
Distribution Promotion

Marketing Middle Platform Services

Channel | Pricing | Promotion | Fund | Expense | Credit | Order | Inventory | Marketing Knowledge ……

Data Middle Platform: Tagging System | Customer Profiling | Member Profiling | Sales Agent Profiling

AI Middle Platform: Sales Forecasting | Intelligent Pricing | Product Recommendations | Product Recognition | VPA/RPA

Free Consult

Resources Center

Explore the latest industry insights and download whitepapers & reports.

Yonyou Network Technology Released 2022 Annual Report

Apr 3, 2023

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What is ERP？

Nov 2, 2021

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IFRS16: The perfect experience of lease accounting

May 5, 2021

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News and Information

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